Getting help shouldn’t depend on what time zone you’re in. We’ve rolled out 24/7 email support so you can reach us whenever you need a hand.
🚀 What’s New # 24/7 email support – send us a message any time of day and our team will get back to you. 🔜 Coming Soon # Live chat support – real-time chat is on the way for even faster answers.
We’ve upgraded Altera to use Shopify API version 2026-01, released on January 1st. This keeps us aligned with Shopify’s latest platform updates.
🔧 Improvements # API version – upgraded to Shopify API 2026-01 to access the latest Shopify features. You shouldn’t notice any differences in functionality.
Data transformations are now available to everyone with a new dedicated section in the app. Upload your Shopify admin exports and convert them to Altera format with just a few clicks.
🚀 What’s New # Transform Data section – dedicated area in the app where anyone can upload spreadsheets and apply transformations without running an export. Two public transformations – convert Shopify admin product exports and order exports to Altera’s import format. Self-service uploads – drag and drop your spreadsheets and get transformed files back in seconds. 🔧 Improvements # No invite needed – previously invite-only data transformations are now available to all users. Standalone feature – run transformations on any compatible spreadsheet, not just your own exports. ⚠️ Heads-up # Custom data transformations tailored to your specific needs are available on the Pro plan – contact support to configure one.
We’ve reorganized the settings area into separate pages to make it easier to find and manage your preferences.
🔧 Improvements # Settings navigation – main settings screen now shows clear options for General, API Keys, Export Configurations, Data Transformations, and Plan. Dedicated pages – each settings area has its own page to reduce clutter and improve focus.
You can now set specific permissions on API keys to control which data types each key can export or import, giving you better security and access control for integrations.
🚀 What’s New # API key permissions – limit export and import access on a per-data-type basis when creating or editing API keys. Granular access control – restrict keys to only the data types they need, like products-only or orders-only access.
When running an import, you can now see a preview of your results right on the job detail page, making it easier to verify that items were created or updated correctly.
🚀 What’s New # Import results preview – view up to 25 successful, failed, and skipped items per data type directly on the job detail page (learn more). Quick validation – click any result to open that item in Shopify Admin and verify the data. 🔧 Improvements # Import job pages now show only relevant sections for imports, reducing clutter. Error codes in results are now clickable links to documentation.
We’ve upgraded Altera to use Shopify API version 2025-10, released on October 1st. This keeps us aligned with Shopify’s latest platform updates.
🔧 Improvements # API version – upgraded to Shopify API 2025-10 to stay current with Shopify’s latest changes. You shouldn’t notice any differences in functionality.
Teams with multiple people working on imports and exports can now see exactly who ran each job, making collaboration and troubleshooting much easier.
Setting up exports with specific fields, filters, and options can be time-consuming when you need to run the same export regularly. You can now save your export configurations and reuse them instantly.
🚀 What’s New # Saved configurations – save any export setup with a custom name for quick reuse. Configuration management – view, edit, and delete saved configurations from Settings → Export Configurations. One-click loading – apply saved configurations instantly when creating new exports. 🔧 Improvements # Export creation – streamlined workflow with saved configuration options in the sidebar. Settings → Export Configurations page – dedicated section for managing all your saved export configurations.
Keep your Home and Jobs lists focused by archiving completed or old jobs. Archived jobs are hidden by default but remain available whenever you need them.
🚀 What’s New # Job archiving – hide jobs from Home and Jobs lists by moving them to Archived. View archived jobs – open the Archived jobs link on the Jobs page to browse them.
